Refund policy
Return & Refund Policy
At Different Cloth Co., every order is created and handled with care. We want you to feel confident in your purchase and understand our return process before ordering.
Standard Apparel Returns
We accept returns on eligible, non-personalized apparel within 14 days of delivery.
To be eligible for a return, your item must be:
- Unworn
- Unwashed
- Unaltered
- Free from stains, odors, pet hair, makeup, deodorant marks, or other signs of wear
- In its original condition
To request a return, contact us at hello@differentclothco.com and include your order number.
Please do not mail an item back before your return request has been approved and return instructions have been provided.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to an error by Different Cloth Co.
Original shipping charges are non-refundable unless required by law or the return is due to our error.
We recommend using a trackable shipping method when returning an item. Different Cloth Co. is not responsible for return packages that are lost before they are received by us.
Refunds
After your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process and post the refund.
Size or Color Changes
Please review our size guide and available color options carefully before ordering.
If you need a different size or color after receiving an eligible standard apparel item, you may return the original item under this policy and place a new order for the preferred size or color.
Personalized & Custom Products
Personalized, customized, or specially created products are final sale because they are produced specifically for the customer.
This does not apply if the item arrives damaged, defective, or different from what was ordered.
Final Sale Items
Products clearly identified as Final Sale at the time of purchase cannot be returned for change of mind, sizing preference, or color preference.
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery at hello@differentclothco.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
If the issue resulted from an error by Different Cloth Co., we will work with you to provide an appropriate replacement, refund, or other resolution.
Order Cancellations
Cancellation requests may be submitted within 1 hour of placing an order, provided the order has not already entered production.
Because many Different Cloth Co. products are made to order, production may begin shortly after purchase.
After the cancellation window has passed or production has begun, cancellation may no longer be possible.
Contact Us
Questions about returns or refunds may be sent to:
Different Cloth Co.
A DBA of Memories That Stick LLC
Email: hello@differentclothco.com
Phone: 605-476-8563